Below is the response I received from the owner of this dealership
Randy Marion Subaru (Owner)
an hour ago
Margaret, we are sorry to hear your experience with us was not a positive one. Please let us know if there is anything we can do to earn your business back in the future! Thank you.
The way you will earn back my business is to agree to remove the 880.00 fee off of our negotiation. It’s ridiculous that you’re not even willing to work with this customer to win back our trust
Very disappointed with this dealership. I was interested in purchasing a Subaru Forrester. I started inquiring about a car I found on their website. I live chatted with Jason and we agreed on a price. After the test drive I was presented with the OTD price and noticed they tacked on an additional 880.00 for this resistall fabric treatment. I asked them to remove it and was told it’s not negotiable.
During the test drive Jason mentioned the forrester is treated with this protection for the fabric but never declared that it’s an additional 880.00 that is no where listed on the sticker.
The manager and salesman, Jason refused to remove this charge so I walked out of the deal.
What really gets me is the next day I receive a call from Adam with this dealership and asking me why we didn’t make the purchase.
I explained to him what happened and he had the nerve to try and justify why they wouldn’t remove this additional charge.
I mean what was the point in calling me to argue the same point. !!
Overall experience was horrible and I won’t ever recommend my friends to this location.
Shame on you Randy Marion for allowing these kind of sneaky deals