While I am not the type of person to usually take time out of my day to write a review like this, I feel like it is necessary. I would not recommend buying a car here. While my 2014 Mazda CX-5 is very nice and runs beautifully, it is the title department at this dealership that is the issue. I am from Virginia and when I bought my vehicle, I asked about 10 times if there was anything extra I might need to do since I was going to title the car in another state. They said no problem, and I would get a packet in the mail and just take it to the DMV and it would be quick and easy. I get the packet and go to the DMV and the DMV tells me the paperwork is wrong and I will not be able to get plates or the title. I called the title department at Randy Marion and told them what was going on and they argued with me at first and said they had done nothing wrong and the DMV was wrong, before admitting they were the ones who messed up. I had to FedEx all of the paperwork back to the dealer for them to fix it. I bought the car in May and now it is almost August and the problem has yet to be resolved. I also now have expired temporary plates on the car because they failed to send new temporary plates in time, even though they assured me they would do so. Out of patience and incredibly disappointed, I will not buy another vehicle from here.
2021-07-24