Our salesman Frank Tilghman was great. He took is time helping find our car without trying to pressure us. We arrived about 45 minutes before closing and he stayed late to finish the purchase.
There where only 2 issues during the whole transaction. The worst of which was with the Business Manager Jacob Ritz. He was nice when we first entered his just seemed to be in a hurry we kinda understood it was already past time for them to close. So he wanted to get the paperwork done eg our car title and a couple of other papers before moving on to the Doc u sign screen. But before that he wanted to explain thr extend warranty. He took a piece of paper and made 2 columns one the ECM,TCM and another control module the other column had the Engine, Transmission and another part of the PowerTrain. The he explains that the first column is covered under the 3yr/36k warranty and the 2nd is covered under the 7yr/100k CPO. Alright that sounds good, but here comes the pitch for the extend warranty. He tries to tell us that the ECM is located inside the engine and the TCM is inside of the Transmission and that all new Subaru’s only have one wiring harness. He said that if the ECM or TCM went bad we would have to replace the engine or transmission. When I tried to explain to my this wasn’t correct he flat told us I was wrong. That was just about time to get up and walk out. But we had already signed our tilted. Lesson learned on that. We finished the purchase and didn’t buy the extended warranty. So if you plan on buying a car here watch out for Jacob Ritz he is a very anger person that likes to lie.
The only other problem we had was when we signed the CPO paperwork it said there where to key fobs for the car. When we asked for the other fob we where told there was only one.So before you sign the CPO paperwork you might want to do the 152 point inspection yourself. Or you might have to spend another $400.00 or $500.00 for a key fob.
Wish I could have gave a better review. But I expected more from a Randy Marion dealership.