I initially didn’t intend to leave a review, but I had a frustrating experience with a 2019 F250 that I traded in my Truck for. The truck had steering issues that the dealership claimed they would fix. I called them repeatedly to get it fixed, but they kept giving me the runaround for about a week. Finally, I managed to get in touch with the dealership using a different phone number because they had blocked my original number.
Even after they supposedly fixed the issue, I still had problems with the steering. So, I decided to spend my own money to get it fixed instead of dealing with the dealership.
Eight months later, I’m still having some issues with the truck that can be resolved through my warranty. However, I’m still getting the runaround from the dealership. They’ve even blocked my other number just for asking to get the contact information for my warranty.
The lengths they’ll go to ignore your calls are simply mind-boggling. After taking your money, they provided absolutely no customer service. I highly recommend using a different dealership. I no, my family will ever use another Randy Marion dealership again. I have bought three vehicles from other Randy Marion dealerships myself and between my family we have spent more than 400,000$ in the last 3 years this is by for the absolute worst experience I have ever had.