I had a very disappointing experience at Randy Marion Buick GMC, specifically with General Manager Steve Vann. The interaction was unprofessional and uncomfortable—he was aggressive, raised his voice, and became hostile during the conversation. As a manger you are supposed to be a leader. Training is the issue here and I think with proper training and customer service skills, he could learn to be a manager that a customer can respect. Read the reviews about Mr.Vann and you will see this is a recurrent issue, Steve Vann is the opposite of a leader. It’s not the kind of environment you expect when making a significant purchase or doing business. Based on this experience, I would strongly recommend saving your time and just taking your business elsewhere.