I am extremely dissatisfied with the service I received at Randy Marion Buick GMC Truck. The customer service was unacceptable, and I did not receive assistance from my usual service advisor. I attempted to contact the manager multiple times via email and never received a response. Instead, I got a rude, dismissive message after inquiring about my service.Every time I bring my car in, there seems to be a new issue. Most recently, I brought it in for a simple sensor replacement. After the service, I noticed the DEF system no longer provided alerts when levels were low—now the vehicle may suddenly malfunction and reduce speed. When I returned to report the issue—clearly caused by their repair—I was told it would cost extra to fix. It’s unreasonable to charge for a problem their team created.After being ignored by the manager repeatedly, I picked up my vehicle. Shortly after, I received an unsolicited text from Justin Ezeji stating:“Hi there! This is Justin Ezeji from Randy Marion Buick GMC Truck. I’m following up on your recent service visit to make sure you’re completely satisfied with the repair(s)/service done on your vehicle and the overall service experience. Let me know with a simple ‘YES’ or ‘NO’.”This felt impersonal and dismissive—as if my experience could be reduced to a one-word response. I was far from satisfied.Additionally, after requesting full documentation of past services, I discovered paperwork and recommendations never shared with me. My vehicle falls under “severe driving conditions,” yet I was never advised on related maintenance needs. These oversights could have long-term consequences for my vehicle’s condition.This was the worst customer service I’ve ever experienced—marked by poor communication, lack of accountability, and no follow-through. I will not return, and I believe other customers should be aware of the poor service and lack of transparency at this location.