I bought a Cadilac srx today from Randy Marion in Huntersville. My sales rep. was Stephen Collins. Stephen was very kind and knowledgeable about the business and his job.He enlightened me on his sales experience and informed me how far the business goes to satisfy their customers. He helped me get a great deal. After signing on with mgr Damon Martin whom also was curtious. He informed me someone would greet me as i exit his office. No-one was there i wasnt told what to do to whom to report to when i returned to pick up the vehicle. Sadly when i returned the front desk had NO knowledge of who i was and what i was there for nor what vehicle i had just purchase. I told her the Damon was the last i spoke with previously. After waiting almost 10 mins i was finally greeted to finish my purchase. I was told during negotiations the vehicle would be detailed and the tank full with gas. Well ?? No and Hell No. The vehicle was rinsed off. I little more than 1/3 of a tank of gas maybe $5 worth.which was $5 more than what was in it during the test drive which was so low the gas light and signal came on when enroute back to the dealership. Didn’t make sense to have to put gas in a vehicle just purchase. Especially when told the vehicle would be full. Decent experience but improvements is needed to get any more of my business..😖