I’ve been waiting to hear from Rhonda, Customer Service Manager since the end of August. My sales rep has followed up along with myself. I was only trying to get refunded for a detail as promised, since the truck sat new on the lot for 11 months and apparently was never washed based on its condition. I was told by the finance lady on the way to the dealer, it would be done when I got there. That didn’t happen, no big deal, but then the truck had some issues so we had to wait a while for the service dept to get to it. Again, no big deal, I was told I could get it done and send them the invoice. I offered to pay the business myself and let them reimburse me, but they wanted to send the payment. Fair enough, but 2.5 months have passed with no communication and now you’re making me look bad. I’ll take care of it. Biz owner just came to my office asking about it. With the exception of Brody, communication has been very poor, even when I had to have my truck towed over to the dealer. It was there for two weeks, picked it up 11/3, and I still don’t have the paperwork to know what was done to it.