Initial Experience Was Great, Follow-Up Service Disappointing
The Randy Marion team provided a smooth sales experience initially. My wife and I met with our sales representative and test drove our “new-to-us” Audi Q5. Since our test drive took place late in the evening during rain and darkness, we didn’t notice two small chips on the windshield until after purchase.
We promptly contacted our salesperson, who assured us the sales manager had been looped in and would get back to us. Unfortunately, it’s now been two weeks since our purchase, and we still haven’t heard from either the salesperson or the sales manager.
It seems like a classic case of commission-based sales. Once the deal is closed, the attention disappears. Perhaps if we’d purchased the $6,000 extended warranty financed over 5-6 years things might have been different. In hindsight, we may have dodged a bullet, as this experience raises concerns about what kind of service we would have received if we’d invested in that warranty.