I truly do appreciate the assistance I received in the service Dept. and my service agent (Adam) has been great. What aggravates me is that RM replaced a transmission, (supposedly converter) and trans cooler under extended warranty. We received our 2020 Explorer back and there was still an issue . I take it back and it turns out to be the transfer case. The part is on backorder and I do realize that those kind of issues happen. What I cannot understand is why RM does not have enough loaner vehicles available on issues that may take weeks to fix.