They fixed the airbag on the passenger seat for free since it was messed up when I got the vehicle. Professional staff and scheduling were very easy. It took longer than I expected, but the issue was fixed. They noticed on their “inspection” (that SHOULD HAVE BEEN DONE PRIOR TO SELLING THIS CAR) that I needed brakes!!! Their price was, of course, way more than a brake specialist garage! I didn’t think they were that bad since places are known to say you need something you don’t. After about 1 week, I started noticing a problem stopping. I called them and explained the problem in Hickory, and all I was told is I would have to take the car to Statesville and “see if they would replace for free.” I’m in Asheville!!! It cost me just under $700 for all 4 tires brakes and 2 rotors!!! I am disabled. This absolutely SHOULD HAVE been resolved for FREE when they found the problem right after I bought the suv during their “inspection” in Statesville, but it was NOT! INSTEAD I was given a much higher price for brakes for THEM TO FIX than an actual brake place in Asheville! I AM VERY DISAPPOINTED in this dealership. They were easy to deal with AT FIRST, and since then, I got NO REPLY from emails, and I’m sick of calling. I have too much stress to deal with this, and I’m STILL disabled for LIFE. THAT is why I’ve changed my review from 5 to 2, and the only reason I’m giving it a 2 is they DID fix the airbag on the SECOND trip in. I’ve had better service FIXED FREE at buy here, pay here lots in Lincolnton.