We came in wanting a Jeep Grand Cherokee L Summit Reserve with specific features. We weren’t sure if Randy Marion could secure it, but we were assured that they would try their best. They weren’t able to finalize the transfer from a different dealership, and no one clearly communicated that to us until we showed up in person after getting the runaround on the phone. While the team tried to find an alternative, the sales manager Chris made condescending remarks and was raising his voice at us when we were trying to discuss the situation and what we wanted in our vehicle – completely unprofessional! When we asked to speak with someone above him (Mike, the general sales manager), they sent back our sales consultant instead. As we were walking out, Mike, passed us in the lot without even acknowledging us or the situation. No one from management followed up or apologized, indicating a clear lack of leadership. If we had been treated with professionalism and given better communication and an apology, we likely would have purchased the alternative vehicle they found. Instead, we chose to buy elsewhere and are glad we did. I would not recommend buying from this dealership.