Absolutely the worst service experience I’ve ever had..
Started with the AI scheduling system that restarted and switched names half way through trying to book an appointment..
Showed up to my appointment 10 minutes early at the express location as instructed. Tried to check in but was told I had to go to the main building to check in…I have pretty much always had my truck serviced at the express location and never had to do this..again, appointment was at the express location..
Go to main service center, can’t pull in..walk in and no service managers around…I was told they’re all in a meeting..finally got some one at 4:25..my appointment was at 4:15 and I was 10 minutes early for that…
Played the shuffle game to get signed off on for the service….
2 1/2 hours later for an oil change and tire rotation….asked for my truck back a little over an hour into the fiasco but was told it was in service…2 1/2 hrs..a manager told me I was lucky because it’s been averaging 3 hrs for the most basic of service of an oil change and tire rotation…
Then, to top things off I was over charged by almost double and the night closer didn’t know how to fix it…
Will never go back to Randy Marion again..