Terrible Experience at Randy Marion Chrysler Dodge Jeep in Salisbury – Unacceptable Service
I have always trusted Randy Marion Chrysler Dodge Jeep in Salisbury for routine maintenance on my Jeep, as I have an extended warranty that requires me to bring the vehicle in. The service has been outstanding in the past, but after my most recent visit this morning, I am extremely disappointed and frustrated.
This morning, I brought my Jeep in for an oil change, tire rotation, and air intake filter replacement. Unfortunately, the service I received was far below the standard I’ve come to expect. Upon leaving the dealership, I immediately noticed that my tire pressure had not been checked or filled. When I got home and popped the hood to check the fluids, I found that none of the essential fluids had been topped off. To make matters worse, I discovered that a screw was missing from the air intake box cover, and upon further inspection, I realized that they had not even replaced the air filter as requested. Too many questions are running through my mind, what else did this tech miss, break, loose or forget to do? What did they do and not do?
To say I am upset would be an understatement, especially considering I paid $211 for what I expected to be a thorough service. This is a serious breach of trust, and I am incredibly disappointed in the lack of attention to detail. The technician, Keith McDaniels, should be immediately reviewed for this level of carelessness and neglect.
I am requesting a full refund for this service, as the work was not done as promised and I feel completely let down by this dealership. I will be taking my business elsewhere from now on and encourage others to be cautious about the quality and integrity of service here.