I dropped off my truck with an appointment.at 8am which turned out to be a bad water pump. Kaitlyn Miller was my initial advisor. I called and left Kaitlyn a message at 11:30am to see if there was any status on what the problem might be. At 1:30pm, I called once again and had to leave a message asking for a call back. Again, no call. At 2:45pm, I had to call back again and ask to speak to any service advisor. After putting me on a brief hold, someone came back and said there are no technician notes and put me on hold again to check. She came back and said they are still diagnosing the problem, which I found strange as you could see fluid coming from some where when I dropped it off, just couldn’t see exactly where from, as I don’t have a lift. Quite honestly, I think they hadn’t started looking at it (7 hrs aftee drop off) and was giving me the run around. So, I said, I guess I won’t be getting it back today and she said probably not since it was already 3pm. I would have appreciated a call back from Kaitlyn after leaving two messages, as I was going out of town the next days foe 5-days. The next day, my advisor was switched to Noah Crowe. He was great. Gave me a call in the late morning with a diagnosis and what it was going to take to fix it. That’s why I think the didn’t even start looking at the problem to the following day. I could see if I didn’t have an appointment.