I am a VERY busy person. As most people are. When it came to buying a car, it was stressful, a long process, and exhausting. Eddie the financier at Randy Marion made my lending decisions so quick and so easy, walking me through every step of the way. I cannot rave enough about how much I appreciated how well of a job Eddie did! Thank you!!!!
Fast forward 3 months later, I go to try and download the VW app on my phone, and it does not allow me to do so due to the fact my vehicle I OWN is under fleet management. I called NUMEROUS times and they kept referring me back to VW when VW told me (the FIFTEEN times called them) that the dealership i bought the vehicle from is going having to have to get it figured out. How is that my problem? David Neal at Randy Marion should have known this material fact as the listing stated my vehicle had the ability to use Car-net services. Even though he did not know, he should have done everything in my favor to get this matter resolved, instead he referred me to a bunch of different phone numbers in which they were also unable to help me. Randy Marion should of took this issue upon themselves and resolved it solely without me having to call a million different places as this was not a problem that surfaced while i owned the vehicle, but when they owned the vehicle.