Went to quick lube station, arrived around 8:30am – I was only customer there. Associate asked if I “happened to have an appointment”, this is the quick lube – according to their main service station, it’s walk-in only. Anyway, I asked for an oil change and to have my tires rotated – he took my keys and said to have a seat. Over an hour passed and one other customer came in and no updates on my vehicle (other than the text you get that says your checked in and who the assigned tech is). Finally, at 9:45a I get up and just kind of start wandering around and notice that my truck is parked in the lot, so I go back to the front desk and of course nobody is there. I check the text messages to see if I missed something, I didn’t…I review the inspection and everything is green. Finally, the associate that checked me in comes wandering back to the front desk – doesn’t say a word to me about my truck, just starts stapling papers and then hands me the paperwork, shows me where to sign and rings me up. Literally, no conversation about the truck – so, I assume all is fine and good to go; I mean, the inspection report was all in the green. Several hours later, I start to review the paperwork and notice in the comments that it says “customer declined service” and the service I apparently declined was to do a further inspection bc the tech seems to have noticed a possible leak at the rear main seal. I did not decline any service, I wasn’t even tjold about it. So, I called back into the station and talked to someone who said “Your advisor should have gone over everything with you. And, you should have gotten a text with a link to the inspection and videos.” The link was only a generic inspection, no videos, and no notes about a possible leak. Completely unprofessional. And this isn’t the first issue I’ve had with this dealership, unfortunately.