I recently had an experience with Randy Marion Preowned in Mooresville, NC, and unfortunately, it did not meet my expectations.
Communication was the biggest challenge. Calls were not returned in a timely manner, and I was often told the salesperson was too busy. I completely understand that dealerships can be busy, but if one salesperson is handling that much volume for several days in a row, management should step in to provide support so customer service does not suffer.
Another frustration was the difficulty in obtaining a true out-the-door breakdown via email. I live over an hour away and requested a detailed breakdown before making the drive. I was told it could not be provided due to “privacy” reasons. In my opinion, it felt more like a strategy to ensure I would come into the dealership so the finance manager could attempt to close the deal in person. Transparency upfront would have gone a long way.
I have purchased many vehicles from dealerships over the years, and this was one of the more challenging experiences. I understand and respect that dealerships need to make a profit. However, nearly $2,500 in additional add-ons and fees — not including expected taxes and registration — felt excessive and unnecessary.
I like to refer friends and colleagues to businesses that take care of their customers throughout the sales process. Unfortunately, based on this experience, I cannot comfortably recommend this dealership.
I wish the team the best moving forward and hope this feedback encourages improvements in communication and transparency.