I had a service appt for an oil change at 10:00 and told them I would wait for my vehicle. I arrived at 9:50. At 11:30 my vehicle was still in the parking lot and had not moved. I went to the front desk and asked when my vehicle would be done for, I had an afternoon appt. They said they would get it right in. My vehicle was done in 20 minutes. Your text app that gives you the status of your vehicle and a text from the service is tech is a joke. I received a text from both when I checked in and never another update. I texted the service tech at 11:06 to see when my vehicle would be done and no response (my vehicle was still in the parking lot). Here are some suggestions:
1.) If people are waiting on site for their vehicle, give them an estimate of how long their vehicle will be in service upon check in. I was not the only customer waiting for a very long time who were upset.
2.) If people are waiting for a long time, the person who checks you in should give you updates. When I went up to check on when mine would get serviced, he acted like he had never seen me before.