They left my car sitting in the bay for 1.5 hours past my appointment time, with no updates. I made the appointment and was told I would be in and out within 45 minutes. I waited on the vehicle and received no updates until I asked. When I brought it to the advisors attention, he blamed it on dispatch and the tech. Once they started on the vehicle, it took 15 minutes to complete. A different tech came to get me when the job was complete, never apologizing or anything, was actually snarky.
I understand a wait, or even being behind, however updating the customers is first and foremost. I received a survey call and made them aware and they told me I would be receiving a call back from a manager that I have yet to receive. I will not be back and have been going there for service off and on for many years