Terrible customer service. We test drove a used vehicle late one evening. It had just been traded in and wasn’t clean yet which we understood. We said we wanted the car pending an independent evaluation. They did not ask for a deposit. Wade Foley agreed to take it to a local Subaru shop in Salisbury for evaluation once it was cleaned and serviced. Wade and the Sales Mgr Steve emphatically said it was their policy all trade ins go thru a thorough process before being released for anything. We immediately made the arrangements for the evaluation the next morning. They responded and said they would keep us posted. Calls emails and texts were ignored. The following day they said it was sold to a dealer next door – and it was not cleaned or anything. The General Mgr and Sales Mgr. sort of apologized but then proceeded to argue with us.
PS – you can see below where they responded. I called the number and a nice lady named Melissa took the call. She wanted to transfer me to the Sales Mgr. Steve – I said no – other than apologizing he was already no help, she then wanted to transfer me to Evan – he too was no help. She then tried to find a man I think was named Combs & said she would leave a note for him to call me. That was 24 hours ago as of 9/6/23 6:00 PM. I have not heard from anyone. They just don’t care at all.