The visit here started very pleasant, but took a poor turn. I was able to find a used vehicle, 2017 Malibu with 30,000 miles, at a reasonable price and get an adequate amount for my trade in. There was not much haggling when it came to pricing and it seemed like a fair deal. However, prior to purchasing the vehicle I noticed several problems that I requested be fixed prior to purchase. Even though they claim their used vehicles are inspected every 90 days by their service department, I pointed out two problems within 90 seconds of doing my own inspection. I, although mechanically inclined, am no certified mechanic. The issues, albeit small, were issues nonetheless including a fog light out and a missing windshield washer fluid reservoir cap. I requested both these problems be addressed prior to purchase (shame on me for not getting it in writing), but I was advised the service department would “take care of it.”
Upon completing paperwork for purchase I was advised “They determined it was a problem with the wiring harness, and we can’t fix it unless it’s under warranty.” I also received runaround answers like “There’s nothing I can do, my manager said we can’t fix it.” I could never seem to find this elusive manager and every time I expressed my concern I was given the same answer. The issue with the reservoir cap was never even remotely acknowledged.
It was then an additional 2 hours spent at the dealership after paperwork was signed for “detailing and final inspection” of the vehicle. I’ll admit the car was spotless upon finishing but had vastly unequal tire pressures and only enough fuel fumes to get me to the nearest gas station.
I was hopeful with the pleasant sales experience that this would be a better overall experience. This visit, however, lead me to question the quality of the vehicles and work team at this location. I would advise to go elsewhere.