Worst experience ever, been there seven times for the CUE issues. Had it replaced twice. Had my battery replaced last week which took three hours; drove off the lot; air temperature registered at 32 degrees; it’s 95 here. Brought it back. Another hour. Cue keeps going out intermittently; black when I start it. Talked to Ronnie last week, said software update. Brought it in today. Left went to Publix, Wawa, started it black again. Drove back to the dealership. Came on after 15 minutes. . He had me turn it off, waited 5 minutes; black again. Ronnie put in the service order saying no music? You can hear music, but screen is black; no navigation; nothing. Did you even do a software update? Not indicated on my receipt. Ronnie said they are very vague and wasn’t sure what they did in service?!?! Too many times , said don’t bring your car in for service on weekend because no qualified techs; short handed. You tell me this after 7 times? Took off from work today with the same issue when I left. I’ve texted Nick and Shawn, asked for a call back several times. No transparency. I have been in credit unions 30 years and my purpose is to take care of anyone and everyone. You want to feel acknowledged and reassured, respected. Not the case here. Horrible, horrific service to say the least. Salesman came out while I was waiting, why would I buy to give you my business after all this. You would think by now you would make it right. Starts with the top showing accountability but that’s not happening. The past few months , several staff left. Short handed and unacceptable unsafe service. I have had three Cadillacs and never ever ever ever had this horrible experience; not acceptable for the owner said she was contacting the manger which Nick or Shawn never did all the times I was there. I’ve tried, nothing