I had a very disappointing and unprofessional experience at Randy Marion Cadillac. I visited the dealership to have my vehicle appraised, but when I asked for a copy of the appraisal in writing, I was told it was for “internal use only.” As a potential buyer, that response made me very uneasy and left me questioning their transparency and business practices.
Any reputable dealership should be willing to provide documentation to back up their evaluations, especially when discussing trade-ins or future purchases. Unfortunately, that wasn’t the case here. Based on my experience, I would strongly advise potential customers to proceed with caution. I can assure you I will not be doing business with this dealership in the future.