My experience with Randy Marion GMC in Charlotte, NC has been absolutely unacceptable and terrifying.
I was pre-approved through my personal bank and had a recorded phone call where the dealership clearly agreed to follow my bank’s loan payout terms. We even signed a sales agreement confirming the deal — everything seemed legitimate and complete.
Then, after the purchase, the dealership tried to change the terms and refused to honor what was agreed to. Things escalated quickly when the sales manager started sending me threatening messages while I was out of town attending a funeral. He then reported the vehicle as stolen, even though I have proof of purchase, the signed agreement, and the recorded call where the salesperson confirmed the payout instructions.
To make matters worse, the same manager sent me an inappropriate text message at 8:30 PM, following up on his earlier threats.
Because of their actions, I am now afraid to even drive the car, fearful that I could be pulled over or have my life put at risk over a vehicle that I legally purchased and have full documentation for.
This has been one of the most stressful and frightening experiences I’ve ever had with any business. I strongly urge others to avoid this dealership and protect themselves by keeping every document and recording every call. No one should have to feel unsafe or threatened after buying a car.