I set an appointment up online for an inspection cause I hear noise while driving up to about 50mph. About 2 days before my appointment I get a call from Paula Beck asking several questions about the car noise essentially getting me to tell them what I think is wrong. After about 15 mins of these prying questions, I tell her, “it sounds like its coming from the front driver side” mostly cause I was at work and I didn’t have time for this conversation to continue assuming they would diagnose the entire vehicle. That was my fault. Appt. day comes and I take my car drop it off and I sit and wait (not even going to go into the loaner vehicle situation).
After an hour or so my ride comes and I leave. About 4:15, I get a call that my car is about ready it was the hub bearing on the drivers front. Cool, no problem I have a warranty so 8hrs and 200 bucks later I’m driving home and before I can get home, I hear the same noise AGAIN. I try to call no answer, I call back the next day and set another appointment for today. I get there this morning and inform them I’m not paying again for the same issue you all should have fixed correctly the first time. After a bit, I figure I’d give them another shot (I mean nobody’s perfect, right?) besides they got the loaner thing right this time lets see what happens. As I’m leaving the rep says, “I’ll give it to the same tech” worst most illogical idea I’ve heard in a long time. Cause of course he’ll admit he screwed up the first time by not replacing BOTH hub bearings like you are supposed to and even the rep said her self when I called back for the second appt. 6 hours later I get a call, “its your rims and the warranty doesn’t cover that”…….. huh?
Don’t get me wrong I understand that rims sizes and weights can drastically effect a vehicles performance. But if it’s was my rims that caused the issue why didn’t they say that the first time? Was it cause I made it clear from the beginning I wasn’t going to pay them anymore money? Or was it because when she started the “interrogation” this time I didn’t tell her what the problem was and someone had to actually do some work and run diagnostic test. At this point, I’m fairly certain that they replaced nothing the first time and sprayed some lube and called it fixed. I’ll never return to the place. The front and rear tires have the same diameter.