I recently purchased a 2018 Mercedes E43 from Randy Marion Cadillac of Jacksonville. My salesperson, Charice, was exceptionally professional and polite throughout the sales process.
However, shortly after taking delivery of the vehicle, I discovered two issues: the steering wheel adjustment was not functioning, and the tire pressure sensors were inoperable. I contacted Charice, who promptly arranged for me to bring the car in for service.
Upon dropping off the vehicle, I was informed that the service department was too busy to address the issues at that time and that I would be contacted to schedule another appointment. Unfortunately, I never received a follow-up call. I subsequently reached out to the dealership again and was once more promised a return call, which I have yet to receive.
While Charice provided excellent customer service during the sale, I am disappointed with the lack of follow-through regarding the post-purchase repairs. I hope these issues can be resolved promptly.