While there are some good reviews of Randy Marion Cadillac, my own experience was painful, frustrating and probably the worst customer service experience of my life. In particular, dealing with the New Car Sales Manager and General Manager was particularly unpleasant. Be sure to inspect your “new vehicle” with a fine-tooth comb before driving it away because they won’t believe you if you say you noticed issues when you got the car home. And be prepared to be called a liar by the aforementioned individuals. My issue was never about the cost of repair, but about the principle that I was insulted, not believed, and charged anything to repair defects on a brand new vehicle. Although some staff were pleasant to deal with and provided a good car buying experience, I wouldn’t set foot in this place. Suffice to say, if my 2025 XT5 broke down in front of this dealership, I would pay to have it towed elsewhere for repair. If I could give less than one star, I would do so.