I recently visited this dealership on 10/5 to test drive a Cadillac Lyriq, and while my salesman Karl was fantastic, my overall experience was extremely disappointing.
I came in because of a reward gift card offer for test driving that I received while browsing the Cadillac website. I was very clear from the beginning that I wouldn’t be buying for a few months. Karl completely understood this and was still very helpful, showing me the car and explaining its features.
However, during the test drive, another salesman named Freddie decided to come along, which I found odd since he wasn’t my salesperson. Freddie made comments that felt inappropriate and alluded to whether I could afford the car and my credit score, which left me feeling like I was being judged based on my race. It was a very uncomfortable and unprofessional experience.
After the test drive, I presented the reward coupon, but Freddie went to the back and came out with incorrect information, saying I’d receive it in 6-8 weeks, which contradicted the details on the reward itself.
I later spoke to Shawn Spencer, the GM, who apologized for Freddie’s behavior and promised to get my reward redemption sorted out. It’s now been almost two weeks, and despite multiple follow-ups via text with the dealership, I’ve been given the runaround with no resolution.
This experience has been incredibly frustrating and a waste of my time. I was genuinely interested in purchasing a Lyriq from this dealership in the next few months, but after this, I’ll be taking my business to another Cadillac dealership—if I even decide to stay with the brand at all. The lack of professionalism and leadership here is disappointing, and I won’t be returning. I would not recommend doing business with this dealership especially if you are a person of color