Very disappointed in my experience with this location. On 5/23/26 I filled out all of my paperwork and signed off on the vehicle I was purchasing. On 5/25 I arrived to the location with check in hand only for my salesperson to tell me he couldn’t locate the vehicle. The manager then came to inform me that another salesperson gave my vehicle to another customer as a loaner. They then said they would clean it and deliver it to my home the next day. I received the car on 5/26. Within 4 days of having the vehicle I had to jumpstart it more than 4 times. On 6/6 I took the car back to Randy Marion they originally said it was the battery and they would install a new one. Long story short it wasn’t the battery it was an electrical issue As of 6/29 I still don’t have the vehicle back. The service advisor Danny Bonnell is horrible with communication. Instead of picking of the phone and calling he sends text that doesn’t make any sense. One day it’s the part will take 2 weeks to get here. The very next day he will send a text and say the car is ready for pick up. When I called my car was not ready for pick up. 2 days later I get a text from Danny Bonnell that’s asking me how were the repairs on my vehicle. Then 2 hours later he introduces himself again and said the parts is being ordered today 6/29. Purchasing a vehicle Randy Marion- Mooresville has been a complete nightmare!
2026-06-29