I’ve been a customer at this dealership location for over 6 years. It recently has become part of the Randy Marion family of dealerships. My previous experiences with the service department have been 5 star. Today, not so much. I had a 2PM appointment fora simple oil/filter change and tire rotation. I arrived at 1:55, turned in my keys to the service advisor and went to the customer lounge. At 3:35 I inquired about the status of the service of my truck. A few minutes later the service advisor came into the lounge regarding a recommendation from the service technician. I approved it and she left. At 3:48 I saw my truck being parked in the service lot. At 4:05 I went to the service desk to inquire about my bill. The service advisor was on the phone with another customer and asked me to wait. When she finally hung up the phone about 4-5 minutes later she asked how she could help me. I explained that I wanted my bill so I could pay and leave. It took her about another 5 minutes to enter the information to get me my invoice. This all occurred whole another service advisor sat on his stool behind the counter doing absolutely nothing. At checkout I presented my invoice and my CC. The person behind the window informed me that the invoice price would be uplifted by 3% to accommodate the CC fee. Now, I realize that this service department is not a 5 minute oil change business, but an hour and forty five minutes is beyond ridiculous. The previous experiences for the same service were always 55-65 minutes. Unfortunately this is the last time I’ll utilize this dealership. It’s a 50 minute drive from my home and since I purchased 2 trucks from the dealership and got great service from them I continued to give them my business. Sad, poor 1st impression.