UPDATE TO MY BELOW REVIEW:
I was contacted by the service manager via phone call but missed it. I called back and left a voicemail. They never called back, sent an email, text, etc. Probably chalked it off on their end as “resolved”. They don’t have an interest in being accountable for their bad work. They have definitely earned themselves bad word of mouth for years to come.
ORIGINAL REVIEW:
Have tried to contact them about fixing my transmission that’s under warranty. Gabe in service and the front desk lady have both hung up in my face. Adam advised the service manager would be giving me a call to assist and hasn’t. Was supposed to get a call from the guy who sells continued warranties and he has also failed to do so.
Adam advised me when they replaced my transmission they would be putting in the revamped model from ford brand new. They actually put in the initial defective factory part that everyone has had an issue with. Only found out by researching the part number and making several phone calls.
Not to mention the last time I went to have them do warranty work they didn’t touch the car for over a week and left it unlocked on the lot. No follow ups on phone calls either. Had to drive over an hour just to get an update.
Company has no business do warranty work for Ford if they aren’t going to honor it. Can’t even get the vehicle in to get worked on now because they will just hang up in my face.
At no point was I ever rude, disrespectful, demanding or anything else to these people. We have been OVERLY patient with the staff here. Tired of it.