The advisor Adam lied numerous times when I called to check on my vehicle and then another advisor who wasn’t dealing with my vehicle was arguing with me and talking smart to me. I definitely would not recommend them if you care about good service and integrity! I was told they were waiting on another dealership to release the warranty so they could work on the vehicle. When I called the other dealership it had already been released prior to him even calling me with that lie. Then I got a notification that my vehicle work had been completed at 10:45am. We immediately called to check and they said they were just waiting on warranty for payment. At 12:14pm I received a message stating “your vehicle is ready for pick up.” I had someone drop me off at the dealership at 12:45pm to pick it up and was then told they were still waiting on warranty to make payment before they could release the vehicle. I stated that I received the message and was dropped off and need to pick up my children in Mooresville and couldn’t wait. They then called the warranty company and I heard him tell them that he put in the warranty paperwork at 12:15. He told me at 10:45am that he was still waiting on them to pay it, but he never put it in til 12:15. They told me it would be at least 30 more minutes or so before warranty could make payment as they were backlogged. They were refusing me picking up my vehicle until they received payment despite the fact that they sent me a text message saying the vehicle could be picked up. After some unpleasant negotiations and paying the deductible I was able to get my vehicle. However the repeated deception from Advisor Adam and the disrespectful and rude comments from Chet….I will never set foot in that dealership again and I would recommend if you would like quick, honest, and respectfulness that you seek another dealership to have your vehicle worked on as well! Also to add about the quality of the vehicles…..I have a 2021 Ford Explorer ST and there have been 6 recalls so far, the steering wheel malfunctioned, 2 windows broke, a door lock broke, the ambient lights stopped working, and the cupholder broke!