Extremely disappointed with our last service visit with Randy Marion Subaru. In the past they have been very helpful and I have used their service department with pleasure and trust. This changed when my daughter took her 2015 Outback, which is still in warranty in for service. Her sunroof drain had failed leading to extensive water damage. Although they did repair the drain, zero effort was made to rectify the damage to her headliner and any possible damage to electrical components housed within. It is unfortunate, as they have lost a valued customer, by failing to repair damage created due to a warranty item and failure of any follow-up from negative responses to their own survey.
2017-07-15