My initial experience with customer service was very positive—responses to my inquiries were prompt, and I received consistent communication throughout the purchasing process. However, upon returning home with the vehicle, I discovered that the sunroof glass was cracked. I immediately contacted the salesperson, who informed me that he had spoken with his manager and that they had agreed to assist with the cost of the repair. I was told a reimbursement check would be mailed to me.
It has now been approximately two months, and I have yet to receive the check. Despite multiple follow-up calls on my part, the issue remains unresolved, and I feel as though I am being given the runaround. I would appreciate a resolution to this matter as soon as possible.
T.Freeman