I am a first time Cadillac owner and went into Claude Nolan to have a recall on the driver seat heating up completed. Once I got my car checked in and I went into the customer lounge to wait and what a BIG DISAPPOINTMENT on the lounge and the way it was kept…Starting with the carpet when you walk in is very nasty looking looks likes it have not been cleaned since it was put down, not to mentioned how cold it was in there when it was just as cold outside (most of my time I stood outside in the sun where it was warmer and cleaner). Because it was so cold I decided to get a cup of hot chocolate to warm my hands and the counter and the tray that holds the cups, sugar and creamer was also nasty looks like it had not been cleaned in weeks (I was there to early in the morning for it to have just gotten like that). I walked the car lot looking at cars and to see the HIGH PRICES on the cars and then to walk in the customer lounge is ridiculous…..some of the money that’s being earned needs to be invested in the customers lounge (it reminds you of a shade tree mechanic lounge). I also have a Honda and anytime I go into Coggin Honda on Atlantic it’s a pleasure to enjoy the movie theatre, comfortable seats, hot popcorn and a variety of danishes….Every single person in the lounge said Fields is a lot better and cleaner. Will give Fields a try on my next service appointment. Also the free wash was a waste…If they are not going to do it right then don’t do it at all.