The last several times we have brought our car in for service we have been disappointed. The repairs have been fine, but the lack of response from the service staff is frustrating. We had an appointment for 8:30 am. We did not hear back about the diagnosis until 5 pm. The car should be ready the next day if they could get the parts. We left several messages the next day checking on the progress and again did not receive a call back until 5 pm. Informing us that not all of the parts came in and it would be another day. On the third day, we again tried to get updates throughout the day with no response. My wife finally reached someone at 5:20 pm and we were told the car was ready. We told them we were on our way to get the car. We still had to wait 45 minutes in the service department for them to finish the paperwork. So we went 3 days without the car. I feel if the service staff had been more responsive it should have only been 2 days.