“King of Price” wasted 4 hours of my time and my families time. I asked 10 times even beore I drove up there “it is this price with this down, for this particular vehicle”…The salesman lied to me several times over the phone and in person validating the price I asked him about…I even drove 40 minutes to this dealer because I validated that informaiton over the phone as well. Then 3 hours into the process the finance guy says … “well it will be much more than what you originally thought and the sales guy shouldn’t have told you that”. I spoke to the manager who spoke to Randy Marion and i gave them an opportunity to fix their ridiculous oversight, well they didn’t. I was just so mad that they wasted not just my time, but my family’s time, my gas money and energy. A paramount rule in customer service is to set the right expectations and then over-deliver. DO NOT GO TO THIS DEALER unless you want lies and poor customer service.
2012-08-15