this is my experience with ram Service department.
my vehicle is under warranty and was malfunctioning so I took it in to have it diagnosed in order to help Dodge and prevent them from further damage on the motor that is still under warranty. I live 45 mins from here so it’s not convenient for me at all, but I want everything to be reliable and I thought the dealers were supposed to be the representatives of the car manufacturer.
Wrong!
300.00+ later, I have one glorified spark plug.
*Problems:
1. Labor and Parts are way overpriced. The amount I paid in parts for 1 I could have got 6.
2. Impossible to talk to someone over the phone who knows anything
3. Poor communication
4. Pay more get less
5. Tried to explain my truck was acting funny, instead of suggestions or help, I was told to make an appointment and we’re busy today.
I’m very frustrated with ram, Chrysler, Dodge and Gerry woods service department. Just goto your own trusted mechanics and talk it out with them
My time is just as if not more important.