I previously took my Dodge Nitro to Gerry Wood for an oil change and had intentions on getting my AC unit checked out also but at an $130 price just to check it out i decided not to so i requested to just get an oil change instead an still had an hour and a half wait on an scheduled 9:30 am appointment. So tomake a ling story short i was asked if i wonted my tires rotated and a car wash which i denied and was told i was two cars back then my oil change was right after.
So about 2 hours later i was informed that i was ready…paided for my services went outside to get my vehicle which wasn’t parked in the front but almost directly at the back where the vehicles are serviced at so i walked by there got in my vehicle and noticed my antenna was in my cup holder so ii figured they screwed it off wen they washed the car but to my surprise they had broke it off and stuck it in my cupholder and wasn’t gonna even mention it to me until i went back into the service center and told em that they broke my antenna off down to the mask and was asked if i tried to put it back on and i specifically told em that it was broke off not even attempted to be put back on and stuck in my cupholder without even mentioning a word of the incident to me. I guess they were trying to hide it from me but wen i said this wasu professional the service tech said they wud take care of it and installed a brand new antenna on my vehicle free of charge.
Iwas3 most pleased with the finished results but was mos definitely disappointed with how they treated a customer as a end result. Very bad for business conducting business that kind of way!