I was unsatisfied with the service I received. Upon scheduling appointment, I ask if your dealership would be able to do an oil change for a 2012 Volkswagen Passat. The lady over the phone said yes that will not be any issues. I came by the dealership to go ahead and pay for the service. The service representative told me that I had an oil leak around the oil pan in the gasket, but they was not able to fix it because they did not have The tools for a Volkswagen. I asked if they done the oil change and he continue to say yes I would have loved to be notified of this incident instead of being told at paying for the service. Also, when I came back by to actually pick up the vehicle, the belt was squealing, making a loud noise. This was something that wasn’t happening before the oil change.
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